Tesla loses its EV quality edge as repair problems continue to plague the market
- by NBC New York
- Jun 27, 2024
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"Owners of cutting edge, tech-filled BEVs and PHEVs are experiencing problems that are of a severity level high enough for them to take their new vehicle into the dealership at a rate three times higher than that of gas-powered vehicle owners," J.D. Power's senior director of auto benchmarking, Frank Hanley, said in a news release.
The study found that plug-in vehicles require more repairs than gas-powered vehicles across all repair categories.
BEVs averaged 266 problems per 100 vehicles, 86 points higher than gas- and diesel-powered vehicles, which averaged 180 problems per 100 vehicles, according to the study. A lower score indicates higher vehicle quality.
Top concerns included features, controls and displays as well as wireless smartphone integration, as customers reported frequent difficulties with Apple CarPlay and Android Auto.
The study also reported frustration over false warnings, unnecessary traffic alerts and automatic braking features. Specifically, rear seat reminders contribute 1.7 problems per 100 vehicles across the industry, as owners report receiving signals even when no one is in the rear seat.
"It is not surprising that the introduction of new technology has challenged manufacturers to maintain vehicle quality," Hanley said.
— CNBC's Michael Wayland contributed to this report.
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