Benzinga Neuro, Benzinga Staff Writer September 3, 2024 6:43 AM | 3 min read | 1 Comment Some of the world’s most prominent tech leaders like Bill Gates, Elon Musk, and the leader of the AI revolution, Sam Altman, have expressed differing opinions about AI’s impact on jobs. However, it might not be all that distressing, and in some cases, actually boosts the productivity of employees. What Happened: Alorica, a customer-service company based in Irvine, California, has implemented an AI translation tool that allows representatives to communicate in 200 languages and 75 dialects, Associated Press reported on Monday. Despite fears that AI might lead to job cuts, Alorica is still hiring aggressively. Alorica’s representatives in San Antonio were seen using the AI tool to handle customer calls efficiently. The tool enables a representative who speaks only Spanish to assist a Cantonese-speaking customer, eliminating the need to hire additional staff for language-specific roles. Alorica’s experience suggests that AI may not be the job eliminator many fear. Instead, it could enhance productivity and create new job opportunities. The White House Council of Economic Advisers recently found “little evidence that AI will negatively impact overall employment,” noting that technology often boosts productivity and economic growth. Alorica’s co-CEO, Mike Clifton, highlighted the efficiency gains, stating that AI tools have significantly reduced call handling times. The company is also using Real-time Voice Language Translation to further streamline customer interactions. Despite these advancements, Alorica continues to hire, particularly those adept with new technology.