Customer Support Hughesnet offers support using various channels, including a live pre-sale chat with a human, e-mail, 24/7 phone service, mobile application, FAQ Page, knowledge page, community forum and blog. On the other hand, Viasat does not offer live pre-sale chat or e-mail support. While it provides phone service, the actual times when it is available are unspecified. It also provides a mobile application, FAQ page, knowledge base, community forum and blog customer support. So, if customer support is essential for you, try Hughesnet. Customer Reviews Hughesnet is BBB accredited with a BBB grade rating of A+ and an average BBB reviews rating of 1.04 (with 2953 BBB complaints in the past 36 months). The company also has a low average review rating of 1.9 from Consumer Affairs. Still, it scores much higher on Trustpilot with an average rating of 4.3. The mixed reviews indicate customers have strong feelings about the inconsistencies in Hughesnest’s service provision. Viasat is not BBB accredited, though it has a BBB Grade rating of A and a BBB reviews rating of 1.03 (with 1880 BBB complaints in the last 36 months). The company has a low rating of 1.2 on Consumer Affairs and 1.3 on TrustPilot. Contracts and Data Caps Hughesnet requires annual contracts, and while it has no data cap for standard data, priority data is capped at 850GB. Once a customer utilizes their priority data allotment, standard data kicks in, which is slower, especially during heavy traffic periods. Viasat does not require annual contracts, and they do not enforce data caps. However, Viasat customers can purchase priority data to ensure consistent speeds at all times. Additional Considerations Both companies provide add-ons that improve flexibility and functionality, allowing customers to customize their satellite experience. Hughesnet offers voice services, WiFi boosters to extend the wireless range signal throughout your home and data tokens for purchase once you exceed your priority data limit. Viasat also offers voice services, Viasat shield (security service) and priority data customers can purchase to ensure consistent performance even during high-traffic periods. Local Internet Providers By City