I Took My Cybertruck in for Service for a Cracked Sidview Mirror, but Tesla Gave Me a Surprise High-Voltage Battery Pack Replacement
- by Torque News
- Dec 25, 2024
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A Cybertruck owner from Kentucky says he was surprised to find out Tesla had decided to replace his high-voltage battery pack after he brought his truck in for service for a minor issue with his side-view mirror.
The Cybertruck owner says one day, while he was in a rush, he cracked his truck’s side-view mirror housing; however, when he brought his vehicle in for service, he found out that he was getting a new 800-volt battery pack.
The individual who goes by the username ill1cit shared the unexpected turn of events on the Cybertruck Owners Club forum.
Here is what he wrote…
“I was in a hurry one morning and carelessly broke my side view mirror housing while backing out of the garage. Consequently, I submitted a service request to have it replaced. Within two minutes, Tesla approved the request, but the estimate included that they were also replacing the high-voltage battery. Surprisingly, I haven’t encountered any issues with the battery, nor have I received any error messages.
I dropped off the truck at the service center a few days ago, and they informed me that there’s technically nothing wrong with my batteries. However, Tesla Engineering has requested that the battery pack be returned for a tear-down and inspection. Apparently, units produced around the same time as mine have been experiencing issues. As a result, they’re taking my battery pack and replacing it with a new one.
I received my Cybertruck around July 1st, and my VIN is 21895. I just want to give a heads-up to anyone that has one built around the same time as mine.”
Below his post, the Cybertruck owner included a picture of the full receipt he got from Tesla showing all the work done.
During this service visit, Tesla worked on four items on his Cybertruck. The first is removing and replacing the right-hand side-view mirror with a total labor and parts cost of $514.10.
The second work item is checking tire tread depth, and the third item is installing wheel covers. However, in the middle of these mundane service checkups, Tesla includes high-voltage battery pack replacement.
Here is what Tesla has written on the receipt
“Concern: Cybertruck - High Voltage Battery Replacement
Repair Notes:
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