Washington Emergency Management Division SpaceX told the Federal Communications Commission in February that Starlink's internet service is "exceeding" 100 megabits per second download speeds, 20 Mbps upload speeds, and latency "at or below 31 milliseconds." Latency is the amount of delay in an internet network, defining how much time it takes a signal to travel back and forth from a destination. Latency and download speeds are key measures for an internet service provider. The company's report to the FCC matched what CNBC was told by users, who reported download speeds ranging between 60 Mbps and 150 Mbps — with some even reporting peak speeds near 200 Mbps. Latency also matched expectations, as most users reported latency of about 30 milliseconds — with some in the low 20 milliseconds. Musk promised earlier this year that Starlink's performance will continue to improve as the company launches more satellites, saying "speed will double" to about 300 Mbps later this year and latency will be more consistently in the 20 millisecond range. SpaceX has warned that users would experience drops in service during the beta, given it does not yet have its full satellite fleet in orbit. In a 24-hour period, most users saw a handful of downtimes between three and five minutes. Sometimes downtimes were as short as 20 seconds, while a few users reported downtimes between 10 and 20 minutes. The Starlink application also gives users a countdown to when the next satellite is expected to reconnect service. "The service is quite reliable, there are a few outages once in a while," a Maine user said. "We mostly use it to watch Netflix, Hulu, and YouTube. We do a bit of gaming as well on the system with no issues." Users who spoke to CNBC said they use multiple devices without any impact on the service's quality or speed. "We are online all day, every day on meetings. It sustains that easily. We also use streaming services. Combined with my in-laws, we have at least 25 devices (smart phones, laptops, desktops, iPads, smart tv, smart home devices, etc.)," a user in Minnesota said. In addition to the reliability of the internet service itself, users said the Starlink equipment has held up well in the elements. Users reported the Starlink antenna continuing to work in the midst of heavy winds, rainfall and snowstorms. Additionally, as some users' remote locations require they pay close attention to power consumption, users say the equipment does not draw too much power, with a user in California saying that "it's about the same consumption as the flood light bulb that lights our driveway." What they switched from Users reported a wide variety of prior services they had before Starlink, ranging from other satellite broadband companies to low-speed wired networks to cellular hotspots — and some with no prior service at all. Starlink users most commonly switched for one of three reasons: Price, speed and data restrictions (also known as "caps"). A user in Ohio said they paid $180 per month to a local service provider that advertised faster speeds, but they found Starlink to be faster on average. A California user previously had satellite service they said "was slightly more reliable" in terms of outages, but download speeds were 1 Mbps with a latency of around 1,000 milliseconds. "I keep asking my local [telecommunications technicians] if fiber will ever roll out in my town, and they say '5 years to never' each time," a Montana user said. A user in Canada said their area has two local "high speed" internet service providers but that the cost was far too high by comparison. "Both require substantial investment in hardware (towers, dishes, etc), have pretty restrictive data-caps and do not guarantee speeds. In short, they are s---," the Canadian user said. Customer service