Share on Twitter Tens of thousands of people worldwide were unable to access the internet on Thursday due to a software malfunction, causing one of SpaceX’s biggest international outages. Users mostly in the US and Europe were impacted by the outage, which started at approximately 3 p.m. EDT (1900 GMT). More than 61,000 user reports were submitted during the incident, according to Downdetector, a website that monitors service interruptions. Also around 12:00 PT, Downdetector.com discovered a rise in complaints, with 55,000 reports from all around the world. According to the satellite service, a solution is being implemented “actively.” Starlink later confirmed the disruption, which lasted for about two and a half hours, and attributed it to a “failure of key internal software services that operate the core network.” On social media site X, Michael Nicolls, the vice president of Starlink Engineering for the corporation, expressed regret and reassured users that an inquiry into the underlying reason was being conducted and that a solution had been put in place. Michael Nicolls, VP of Starlink Engineering at SpaceX, also went ahead to provide the second update and report, stating: “Starlink has now mostly recovered from the network outage, which lasted approximately 2.5 hours.” He could not provide further details, but attributed the disruption to a “failure of key internal software services that operate the core network.” According to Nicolls, SpaceX intends to “fully root cause” the problem in order to avoid a recurrence. As for the “T-Satellite service,” T-Mobile informed PCMag that it is “operating normally with no network impacts or outages.” Some Starlink users have begun to regain access since after the first update about the satellite internet. Brian Westover of PCMag informed the writer that he was without satellite internet in rural Idaho for almost two hours until it was restored. According to Westover, diagnosing the problem was initially challenging. Even though there are no trees near his house, SpaceX’s Starlink app was alerting him that his Starlink dish had become blocked. “It is a real pain, though, because there’s no way to really tell if the problem is your own hardware, and can be fixed with troubleshooting, or if it’s on Starlink’s end,” according to him. The two-plus-hour interruption, according to Doug Madory, director of Internet Analysis at Kentik, marks “this incident Starlink’s longest outage since becoming a major service provider.” Meanwhile,